Recruit Invests in Layer, Inc., Which Provides a Comprehensive Customer Conversation Platform

May. 18, 2018
Recruit Co., Ltd.
Business / Management

Recruit Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo; President: Yoshihiro Kitamura; referenced below as "Recruit") has invested in the company Layer, Inc. (HQ: San Francisco, USA; CEO: Ron Palmeri; referenced below as "Layer"), which provides a comprehensive customer conversation platform, through its investment subsidiary RSP Fund No. 6, LLC.

1. Background and Objective

Recently, in marketing, sales, and customer support, real-time conversations via chat has been receiving attention for improving customer engagement, conversion and support, as well as improved product quality and productivity of service providers. Layer provides the development environment and CRM system for making such chat interactions a reality, and clients can further deepen customer engagement by adopting their services to interact with customers.

With this investment, Recruit aims to support the expansion of business and client interaction. Layer plans to expand it's functions and sales activities for large and medium-sized enterprises with this round of funding.

2. Overview of Layer, Inc.

Layer, Inc.

Layer provides an API, SDK, and design kit for businesses for customer interaction via chat, as well as a highly available, secure, and easy-to-use hosting service infrastructure for large and medium-size enterprises. Additionally, it also provides a customer engagement CRM available for immediate use, for those clients with limited development resources that want to realize Conversational Commerce. The Layer platform is used by hundreds of companies in e-commerce retail, marketplaces, travel, healthcare, and finance industries in marketing, sales, and customer support and success. Layer has also been evaluated as one of "Cool Vendors in Conversational Marketing" announced by Gartner.

(1) Company Name Layer, Inc.
(2) CEO Ron Palmeri
(3) Address 655 4th St. San Francisco, CA 94107
(4) Established 2013
(5) Main business Powering Conversational Business in marketing, sales, services, support and success organizations
(6) Website

3. Overview of RSP Fund No. 6, LLC

The fund aims to discover new technologies and new business models, and to acquire business opportunities which are relevant to new business development for the Recruit Group.

(1) Company Name RSP Fund No. 6 LLC
(2) Representative Akihiko Okamoto
(3) Address 8-4-17 Ginza, Chuo-ku, Tokyo
(4) Established November 12, 2014
(5) Main Business Investment development and venture capital